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Concrete examples

Water management EPIC (1,000 people)

For the executive committee, sociofunctional audit
Support creating a project plan

Mission

  • BeBest® qualitative & quantitative audit of the quality of work life, PSR and functioning of the organization, 900 people
  • Implementation and management of open collaboration on functional, organizational and social solutions
  • Remuneration benchmark and analysis of the social model

Results

  • Calming of social climate and management of PSR
  • Definition of associated axes and actions for progress
  • Repositioning of HR functions and internal coms
  • Commitment of staff to QWL optimization projects and sites

Professions mobilized

CAC 40 industry (8,000 people)

For the group board and HR department
Social performance audit in France

Mission

  • 30 collective meetings of staff/managers in French sites
  • 50 one-on-one interviews HRM/staff rep bodies/site management
  • Qualitative-quantitative report on issues, factors and levers for the optimization of social performance in France
  • Strategic and tactical recommendations

Results

  • Objectification and sharing between stakeholders in social performance and climate in France
  • Mobilization of senior management, the DGA, France HR department and managers in an ‘engaging’ projective and corrective project plan
  • Alignment of social and economic strategies

Professions mobilized

French digital health agency

For senior management and the board of directors
Support defining a new agency project and partner engagement

Mission

  • Supporting the department in its change management, and individual and collective steering of the project
  • Construction of the associated “professionalization” project
  • Onboarding and support of managers in their new roles

Results

  • Definition of an approved common trajectory
  • Alignment of the board of directors with the associated issues and roles of its members (individually and collectively)
  • Alignment of teams on the project

Professions mobilized

European e-commerce leader (1,000 people)

For senior management and the HR department
Quality of life and mobilization diagnosis, optimization of HR support

Mission

  • BeBest® qualitative & quantitative audit of the quality of work life and commitment of staff, 1,800 people
  • Prioritization of levers and responsibility for action, appropriation by the executive committee
  • Support of the HR department in its internal repositioning

Results

  • Identification of priority to be given to mobilization/motivation of staff
  • Reinforcement and equipping of HR positions
  • Involvement and development of managers’ HR skills

Professions mobilized

World player in shopping center and arcade management (1,000 people, 12 countries)

For management
Support creating the 2030 vision

Mission

  • Exploration and listening time with 1,000 staff worldwide (12 countries) via a collaborative web platform in 12 languages
  • Management of collective intelligence sessions, including seminars with 150 external stakeholders and staff to create the vision
  • Support of the board of directors

Results

  • Collective galvanization around the group’s new status and challenges for the next 15 years
  • Definition of a 2030 vision shared by all staff in the world

 

Professions mobilized

OPCA health & social branch (350 people)

For senior management and the board of directors
Support implementing the transformation of the OPCA and implementation of its corporate plan

Mission

  • Supporting the department in its change management, and individual and collective steering of the project
  • Construction of the associated “professionalization” project/
  • Onboarding and support of managers in their new roles

Results

  • Creation of a shared professionalization project for teams
  • Individual and collective empowerment

Professions mobilized

Worldwide specialist distribution gro

For the group’s senior management
Support creating an inter-business strategic plan for 2025

Mission

  • Co-creation and management of workshops, online collaborative platforms and seminars, professionals + consumers
  • Management of the group’s business/brand top management, managers, staff and client collectives
  • Support for the finalization and drafting of projects

Results

  • Identification and ownership of challenges and objectives shared by all brands
  • Reinforcement of collectives with a meaningful program plan
  • Development of the program plan and associated projects
  • Acculturation of store managers on the management of collective intelligence

Professions mobilized

French leader in commercial catering (7,000 people)

For the board of directors
Support structuring the company vision

Mission

  • Translation/interpretation of the vision in a structuring and meaningful format (managers, staff, clients, shareholders)
  • Co-creation of an associated action plan
  • Work on communication/expression of the vision and action plan

Results

  • Ownership of the 10-year company vision by all staff, worldwide, in every role
  • Implementation of actions/changes in practices to optimize concrete realization of the vision
  • Improvement of the strength of the brand with staff and the general public

Professions mobilized

Leading French gambling business

For the corporate communications department
Consultation and co-creation of a work platform for the company CSR strategy

Mission

  • Co-creation of a multi-stakeholder online platform (clients, partners, institutions, distributors)
  • Inventory of the CSR image, assessment of medium-term collective goals
  • Innovative, corrective and prioritized work plan

Results

  • Better understanding of the perception and expectations of stakeholders
  • Provision of corrective, projective elements, identification of stalling elements and levers to be taken into consideration to create more relevant and efficient CSR/SS policies in terms of content and image

Professions mobilized

French industrial in the energy sector

For marketing R&D departments
Shared benchmark in the state of the art for measuring customer satisfaction

Mission

  • Benchmark analysis of satisfaction measurement tools by eight leading businesses renowned in their sector
  • Identification of innovative and efficient practices
  • Reflection on internal motivation levers to optimize the service provided to clients

Results

  • Demonstration of the leverage effect of the commitment of senior management to the optimization of customer relations
  • Identification of the need to manage and onboard the senior management, R&D and marketing teams in one move to develop the customer experience
  • Drafting of a white paper

Professions mobilized

International construction and public works/transport group

For the marketing department
Implementation of an initiative for the joint creation of the brand’s client engagement charter

Mission

  • Involvement of all staff in drafting the charter
  • Work to communicate on and discuss the charter, to ensure its appropriation

Results

  • Encouraging mutual listening and dialog between staff through a collaborative approach
  • Bringing out and prioritizing actions using a mixture of qualitative and quantitative approaches.

Professions mobilized

Rail transport public company

For the marketing department
‘Client’ redirection and segmentation of the marketing strategy

Mission

  • Analysis of market issues for passenger transport
  • Study of client profiles and expectations, brand image report
  • Strategic offer & communications recommendations
  • Collective management of recommendations: Offering and customer experience marketing innovation;
  • Acculturation and ownership by the board of directors

Results

  • Revision of the client knowledge base
  • Prioritized action plan for the four client segments
  • Publication of a reference Customer Book for managers
  • Transversal ownership of segmented client knowledge

Professions mobilized

Inter-regional federation of winegrowers

For the syndicate’s executive committee
Report on the flagship brand's image and development strategy

Mission

  • Analysis of reputation, image and distribution challenges
  • Mobilization & alignment of industry stakeholders
  • Prioritization of axes for progress and repositioning
  • Strategic and tactical recommendations for optimizing the marketing value chain

Results

  • Clarification of the brand’s 360° image
  • Identification of axes for optimizing the marketing and sales value chain
  • Alignment and commitment of industry stakeholders in an action plan

Professions mobilized

Paris Region Communauté de Communes

For the communications department
Support defining a new social and managerial communications strategy (I&M)

Mission

  • Audit of the culture and managerial practices of the Communauté de Communes, qualitative and quantitative audit of staff expectations
  • Prioritization of axes for progress and repositioning
  • Strategic recommendation for optimization of the I&M communications value chain, style and content

Results

  • Alignment of the I&M communications strategy with the organization’s strategy
  • Identification of levers for a better balance of I&M communication supports/manager needs
  • Reduction of gaps in understanding for the MT project

Professions mobilized